PRIVACY POLICY
How Harris Cars Service Center collects, uses, and protects your personal information.
Effective Date: April 26, 2026
Harris Cars Service Center ("Harris Cars," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website, submit an inquiry, schedule an appointment, or otherwise interact with us. By using our website, you agree to the practices described in this policy.
1 Information We Collect
We collect information you provide directly to us and information collected automatically through your use of our website.
Information you provide:
- Name, mailing address, email address, and phone number
- Vehicle information (year, make, model, VIN, mileage, condition)
- Service appointment details and preferences
- Photos or files you voluntarily upload
- Communications and messages sent through contact forms or email
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time spent on pages, and referring URLs
- Cookie identifiers and similar tracking technologies (see Section 4)
2 How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide customer service
- Schedule service appointments and send appointment reminders
- Process service requests and communicate job status
- Send promotional communications about services, offers, and events (with your consent where required)
- Comply with legal obligations and resolve disputes
- Improve our website, services, and customer experience through analytics
- Detect and prevent fraudulent activity
3 Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: Third-party vendors who assist us with website hosting, CRM, marketing, and analytics under appropriate data-protection agreements.
- Parts and supply partners: As needed to fulfill parts orders or service requests.
- Legal requirements: When required by law, court order, or governmental authority, or to protect the rights and safety of Harris Cars Service Center or others.
- Business transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality obligations.
5 Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Forms on this website are transmitted via SSL/TLS encryption.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6 Your Rights
Depending on your state of residence, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete your personal information, subject to legal retention requirements.
- Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
- Data portability: receive a copy of your data in a machine-readable format where technically feasible.
To exercise any of these rights, please contact us using the information in Section 9. We will respond within 30 days.
California residents may have additional rights under the California Consumer Privacy Act (CCPA). For CCPA-specific requests, please indicate this when contacting us.
7 Children's Privacy
Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
8 Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.
9 Contact Us
For privacy-related questions, requests, or concerns, please contact us:
Harris Cars Service Center
3120 Gribble Road Suite A, Matthews, NC 28104
Phone: (704) 234-8351
Email: [email protected]